Module
IVR
Menu-driven call routing with out-of-hours handling.
All Modules
£250 upfront, £12 per month
What it is
- A spoken menu sending callers to maintenance, lettings, accounts or whoever else you need.
- Out-of-hours messaging and emergency routing configured to your policy.
- Sits on top of the dedicated phone number.
What it does for you
- Calls land with the right person first time, which removes most internal transfers.
- Out-of-hours emergencies are separated from things that can wait until Monday.
- Staff are interrupted far less by calls meant for someone else.
What it does for your tenants
- They get to the right department without explaining themselves twice.
- Clear guidance on what counts as an emergency and what to do out of hours.
- Shorter calls and fewer repeat calls.
Next step
Put ivr into a costed specification.
Build your spec in a few minutes. Choose your role, your portfolio size and the Modules you need, and see indicative setup and monthly figures as you go.
Other Modules
Tenant management portal
The core record of every tenancy, contact and document, with a tenant-facing portal sitting on top of it.
Maintenance ticketing
Every repair from first report to sign-off, with the contractor, the photographs and the history attached to the unit.
Resident comms
Announcements, email and SMS aimed at a single building, a block or the whole portfolio.
Rent intelligence and online pay
Live arrears and collection data, secure online rent payments, and Ask the Building for instant answers on any property.