Module
Maintenance ticketing
Every repair from first report to sign-off, with the contractor, the photographs and the history attached to the unit.
All Modules
Included as standard
What it is
- Tickets raised by tenants, staff or contractors, each tied to a specific unit and building.
- Assignment to a contractor, with status moving from reported through to attended and signed off.
- Photographs at report and at completion, held permanently against the job.
- A full maintenance history per unit, so recurring faults are visible instead of anecdotal.
- Standard fit on every BushenGarvie build, at no extra cost.
What it does for you
- You can answer “what is outstanding” in seconds instead of scrolling a thread.
- Contractor performance becomes measurable: how long jobs sit, how often they come back.
- Photographic evidence at both ends of a job protects you in a dispute over deposits or workmanship.
- Repeat faults on the same unit become obvious, which turns reactive spend into planned spend.
What it does for your tenants
- Every report gets a reference and a status rather than a promise.
- They can see when a contractor is attending without chasing.
- Issues get resolved faster because nothing falls out of an inbox.
Next step
Put maintenance ticketing into a costed specification.
Build your spec in a few minutes. Choose your role, your portfolio size and the Modules you need, and see indicative setup and monthly figures as you go.
Other Modules
Tenant management portal
The core record of every tenancy, contact and document, with a tenant-facing portal sitting on top of it.
Resident comms
Announcements, email and SMS aimed at a single building, a block or the whole portfolio.
Rent intelligence and online pay
Live arrears and collection data, secure online rent payments, and Ask the Building for instant answers on any property.
Financial reporting
Statements and performance packs for owners, boards and accountants, produced from live data.