Case study
Essentia House
A 35-unit residential block, run day to day on the platform we built for it.
What it runs
A 35-unit residential portfolio
Essentia House is a real residential block with 35 units. Service charge budgets, apportionment, ledgers and resident communication all run through the system, in daily use by the people managing the building.
What it does
The whole building, in one system
- Residents and tenancies
- Unit and tenancy records, resident invitations and onboarding, move-in guides, and notice to vacate submitted and processed in the system.
- Maintenance
- Tickets raised by residents with categories and priorities, assigned to contractors, with replies kept on the ticket and PDF export for records.
- Rent and payments
- Rent requests per tenancy, card payments in the resident portal, payment confirmation, and charts for what has been collected.
- Deliveries and access
- Couriers scan a QR code at the front door and the right resident is notified. Visitor, contractor and temporary access requests are approved in the same place.
- Facilities and operations
- Communal facility status, recurring scheduled tasks such as inspections and servicing, and a contractor directory for the building.
- Documents
- Documents held per unit, requests sent to residents, and expiring documents flagged before they lapse.
- Communication
- Announcements with read receipts and acknowledgements, notification preferences, and email sent from the platform with logs, suppression and unsubscribe.
- Analytics and assistance
- Occupancy, payments, maintenance and engagement reporting, plus an assistant that answers questions from the building's own data.
- Staff tools
- Staff roles and permissions, an admin audit log, global search, and an agenda and calendar across the building.
- Public building site
- A resident-facing site with community pages, referrals and enquiry capture, in the building's branding and more than one language.
What it replaced
Spreadsheets and email threads
Before the platform, running the block meant reconciling separate spreadsheets, chasing figures by email and re-entering the same data more than once. There was no single source of truth for what had been billed, paid or actioned.
Why this reference matters
A real building, not a demo
BushenGarvie is a 2026 studio, so our portfolio is small. Essentia House is a working building, managed on the platform day to day by the people responsible for it, which shows what we build when the work is real.
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